Teller Supervisor

US-MA-Bridgewater
Job ID
2017-2201
Position Type
Full Time Non Exempt Full-Time

Overview

There is a current opening for a Teller Supervisor in the Bridgewater Office.

 

This position supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions by performing the following duties.

Responsibilities

Assigns duties and work schedules to tellers to ensure efficient functioning of department.

 

Responsible for coordinating training of new tellers.

 

Approve checks for payment within HarborOne policies and procedures.

 

Effectively address and resolve customer complaints within established guidelines.  Sets an example for teller staff in the consistent delivery of service excellence.

 

Examine Tellers daily transactions for accuracy.

 

Consolidate and balance daily transactions at end of day.

 

Balance ATM on a daily basis, securing ATM area, retrieving envelopes and receipts, counting cash and verifying envelopes to transactions.  Make any float decisions on checks.  Ensure dual control throughout the balancing process.

 

Provide input for counseling sessions, warnings, and performance evaluations for the staff.

 

Assures that Tellers follow security, compliance and audit procedures in the branch.

 

Counts and records currency and coin in vault.  Recommend cash needs for the branch by evaluating cash flow history for the branch.  Ensure branch stays within total cash limits with the approval of the manager.  Send back any cash which brings the branch over its limit.

 

Balance branch each day consolidating all individual teller work and vault activity.

 

Performs one on one meetings with tellers at least monthly.

 

Work with Manager to monitor and adjust teller staffing as necessary using TMS to ensure service excellence and efficiency. 

 

Studies and standardize procedures to improve efficiency of staff.  Recommend any relevant changes to procedures.

 

Maintains harmony among workers and resolves grievances.

 

Actively work as a teller as needed. 

 

Prepares composite reports from individual reports of subordinates.For example; Daily Branch Settlement, Upsell Log, Monthly Branch Cash and Supervisor Log report.  

 

Keep manager up to date on teller line activity and overall performance.

 

Thorough knowledge of HarborOne products in order to identify customer needs and provide appropriate referrals for new products.

 

Under the guidance of the Assistant Manager and or Branch Manager, monitor the; Teller Referral Program, All Star Teller Program, and Quality Service Standards.

 

Attend and participate in staff meetings regularly.  The ability to work days, evenings, Saturday hours and work overtime as needed.  The ability to change schedules when management deems necessary.

 

Consistently meet monthly performance goals.

 

Provides quality training to new supervisory staff.

 

Responsible for performance of teller staff.

 

Handles all activities within the guidelines of confidentiality and professional courtesy following quality service standards.

 

COMPLIANCE: Maintain an excellent understanding of all applicable regulations and laws relating to day to day duties including but not limited to; Bank Secrecy Act; Privacy; Fair Lending and Regulation E. Maintain an up to date understanding of Bank policies and procedures as they relate to compliance.

 

Expected to be up to date on all requirements for annual compliance testing requirements.  Must be knowledgeable and able to effectively apply this knowledge for day to day activities and responsibilities.

 

Complete appropriate compliance training and ensure staff complete all relevant compliance training and have an understanding of procedures related to their position.

 

SUPERVISORY RESPONSIBILITIES

May manage one subordinate supervisor and supervises up to 15 employees in the TELLER AREA. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year College or technical school; or at least one y ear recent related experienceexperience and/or training; or equivalent combination of education and experience.

 

OTHER SKILLS:

Maintain a basic understanding of MS Word and Excel.  Maintain an excellent understanding of COCC & Insight system.    

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

 

HarborOne Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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