Under the direction of the Deposit Operations Assistant Manager, this position is responsible for the accurate and timely processing of all tasks related to the Fraud & Recovery area within the Operations Division. This position is in a fast-paced environment with several different processing time-frames, compliance regulations and daily deadlines.
Responsible for processing and contributing to the daily activities to ensure all functions are completed accurately and customer requests and transaction settlement are completed within the established time constraints. Responsibilities include but are not limited to the following:
Process ACH, ATM and Debit Card (Reg E) disputes in DTS active queues meeting applicable rules and regulatory timelines.
Review and process Mobile check deposits. Utilize systems and fraud knowledge to determine potential fraud. Mitigate losses by placing extended check holds on deposits.
Review suspect / unusual ATM, Mobile and Teller deposit activity for potential fraud deposits.
Process returned deposited items. Reverse deposits, recover funds and process overdraft notifications when applicable.
Review overdrawn reports for High dollar transactions. Exercise right of offset, remove overdraft privilege and report negative balances to E-Funds and APR.
Review online banking and in-clearing high-risk transactions for verification and potential fraud.
Utilize bank electronic channels & resources to evaluate and assess high-risk transactions in order to detect fraudulent activity and potential fraud schemes.
Escalate complex or large financial issues to appropriate management, with sense of urgency.
Compile coherent and detailed fraud event summaries for suspicious activity, fraud schemes and structures.
Review daily alerts and reports via multiple sources for potential areas of fraud activity to include Online, ATM, POS, ACH
Manage high volumes effectively while mitigating loss to the Bank .
Engage with internal/external business associates to research and resolve payment/dispute claims.
Provide testing of new procedures and systems as necessary.
Other duties as assigned.
Perform all duties professionally and within HarborOne policies and procedures.
Complete appropriate audit form, identify exceptions and report to manager for resolution.
Maintain a good understanding of all other Operations department processes and provide assistance as needed.
Education and/or Experience
At least 2 years’ experience in fraud detection & processing, as well as Reg. E claims processing. Proficient in Reg. E and EFT error resolution. Strong knowledge of VISA and ATM network regulations, chargeback processing and Reg. CC. The ideal candidate must be detailed oriented with strong banking knowledge in all areas of check and electronic processing. Experience in dealing in a high volume area with a strong ability to efficiently identify and take action on suspect transactions.
Other Skills and Abilities
Possess a proven track-record of attention to detail and accuracy. Strong problem solving and negotiation skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to work well with limited direction and strong communication skills among within a team environment.
Maintain a thorough knowledge of the following systems: Insight, Elan, Ensenta, DTS, Digital Archives, iDentifi, Word and Excel.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. This candidate must also have effective communication skills and the ability to explain perplexing and complicated topics in a clear and concise manner. Ability to speak effectively before groups of customers or employees of organization.