There is an opening for a Full-Time Teller in the Randolph, MA Office. Qualified candidates have strong customer service and cash handling experience. Preferred candidates have previous banking experience. Candidates should be able to work a flexible schedule which may include days, evenings, and Saturdays. Flexibility with Branch Locations is also preferred.
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Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.
Receives checks and cash for deposit, verifies amount, ensures customer has account and examines checks for endorsement. Makes the decision to pay the check within preset dollar limits and HarborOne policies and procedures.
Cashes checks and pays out money accurately after verification of signatures and customer balances.
Accepts customer loan, mortgage and safe deposit box payments. Posts appropriate payment type (principle vs interest payments).
Enters customer transactions into computer to record transactions, and issues computer generated receipts.
Places floats on checks cashed within preset guidelines and HarborOne policies and procedures.
Issues money orders, Treasurer's checks, handles coin machine slips and assesses appropriate fee.
Consistently adheres to service standards and deliver service excellence to customers at all times.
Orders daily supply of cash from the vault ensuring drawer is maintained within set cash limits. Counts incoming cash for accuracy.
Balances by counting currency, coin, and checks in cash drawer as well as verifying to computer totals.
Attend staff meetings regularly and work overtime as needed.
Refer products to existing and new members to assist with branch and individual goals.
Maintains a knowledge of HarborOne Bank products to identify customer needs.
Approaches customers with information regarding our products, tellers must meet standards for the referral program and develop referrals for CSR.
Maintain teller balancing record in compliance with HarborOne Bank standards.
Scans teller work and checks daily.
Perform all duties professionally and within the Bank's quality service standards, including maintaining customer confidentiality.
Consistently meet monthly performance goals.
COMPLIANCE: Maintain an excellent understanding of all applicable regulations and laws relating to day to day duties including but not limited to; Bank Secrecy Act; Privacy; Fair Lending and Regulation E.
Expected to be up to date on all requirements for annual compliance testing requirements. Must be knowledgeable and able to effectively apply this knowledge for day to day activities and responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED);and at least 6 months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Basic typing and keyboard skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.