Under the direction of the Deposit Operations Officer, this position is responsible for the accurate and timely processing of all tasks related to the Deposit Operations area within the Operations Division. This position is in a fast-paced environment with several different processing time-frames, compliance regulations and daily deadlines.
Responsible for processing and contributing to the daily activities to ensure all functions are completed accurately and customer requests and transaction settlement are completed within the established time constraints. Responsibilities include but are not limited to the following:
Perform all duties professionally and within HarborOne policies and procedures.
Complete appropriate audit form, identify exceptions and report to manager for resolution.
Maintain a good understanding of all other Operations department processes and provide assistance as needed.
Flexibility in hours to meet the needs of the business.
Maintain an excellent understanding of applicable regulations and laws including but not limited to; Mass law governing Depository and Fiduciary accounts, TISA, Right to Financial Privacy, Bank Secrecy Act, Reg E, Reg D, Garnishment Rules and Reg. CC.
Maintain an up to date understanding of the banks policies and procedures as they relate to compliance.
Complete appropriate compliance training.
Education and/or Experience
At least 3 years’ related experience in financial services area. Proficient with Excel and Word. Poses a proven track-record of attention to detail and accuracy, and the ability to handle timeline pressures.
Other Skills and Abilities
Attention to Detail / Quality -of assignments is excellent. Assignments are completed carefully according to specific instructions. High quality standards are maintained.
Customer Service –internal / external Excellent customer relations skills are demonstrated. Always attentive and polite. Able to diffuse difficult situations smoothly.
Job knowledge – demonstrates exceptional job-related knowledge. Actively seeks to expand knowledge & improve skills. Strong ability to recognize and define problems, generates effective options to implement solutions. Meets or exceeds degree and /or training requirements.
Productivity- Produces a large volume of work consistently. Uses resources and time to meet schedules & deadlines.
Policy & Procedure- compliance A very good understanding of policies and compliance regulations is needed for this position.
Teamwork –good teamwork skills. Collaborates, cooperates & communicates well with others. Support is given to contribute to a positive team outcome.
The ideal candidate must be detailed oriented with strong banking knowledge of Deposit and Fiduciary accounts, CIP policy, Garnishment Rules, critical maintenance review and other duties described below. Experience in dealing in a high volume area, with the ability to identify, research and resolve exception items related to the duties listed. This candidate must be able to perform the job functions with minimal supervision. Strong ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to work well with limited direction and strong communication skills within a team environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain a thorough knowledge of the following systems: Insight, Digital Archives, Vision Archives, E-Statements, Fedline Advantage, iDentifi, ACBBN, Centrix Positive Pay, MoneyGram, Word, Excel, and Biscom (secure email)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. This candidate must also have effective communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.