• VP Business Systems Delivery

    Job Location US-MA-Brockton
    Job ID
    Position Type
    Officer Full-Time
  • Overview

    This role reports to the Chief Information Officer and is accountable for systems solutioning and technology project execution for HarborOne Bank.  This leader manages a team responsible for systems analysis, technology design/selection, integration and project execution and oversight through the life-cycle, with a focus on integration of vendor solutions/packages.  This role is key to shaping and executing HarborOne Bank’s technology road map with a focus on leading edge digital and data capabilities that optimize the customer experience.  While leading this team and function for HarborOne Bank this leader will roll-up their sleeves and drive outcomes on select critical initiatives.  This important role is highly visible and will interact with Business Heads and others on the HarborOne senior leadership team.


    Include the following. Other duties may be assigned.


    • Develop, implement and manage technology solutions across HarborOne Bank.
    • Provide architectural and technical inputs for projects.
    • Perform gap analysis and define solutions to address the gaps.
    • Analyze potential solutions to ensure they fulfill future growth needs.
    • Collaborate with other technology and business teams to identify and implement new systems to support business functions at effective cost.
    • Coordinate with partners to define scope, gather requirements and serve as the accountable delivery leader for technology execution.
    • Collaborate with the Infrastructure team, Desktop Computing team and Information Security Officer to ensure all aspects of compliance, supportability, and maintainability and information security are incorporated in solutions.
    • Plan and implement effective testing processes to ensure that deliverables adhere to standards.
    • Collaborate with technology teams and business users to manage implementation, training options and support.
    • Lead and direct Business Systems Analysts and guide users.
    • Allocates analysis team resources and monitors deliverables to ensure client needs are met successfully and in a timely fashion.
    • Ensures that project/division milestones/goals are met and adhering to approved budgets.
    • Generate and manage quality control reports, management reports, status reports and system assessment reports.
    • Analyze, design and implement process improvement changes across different departments.
    • Research competitors’ business strategy, collect market information, determine business needs and document all requirements.
    • Calculate return on investment and execute the project activities with a focus on providing efficient and cost-effective solutions, to include TCO (Total Cost of Ownership) analysis.
    • Create and review technology RFPs. Collaborate with and manage vendors.
    • Coordinate with external vendors and other operations personnel in order to manage the development.



    Directly supervises employees in the Technology Solutions Department.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education and/or Experience

    The qualified candidate will have a minimum of 10 years of recent & direct working experience in agile, data or digital life cycle development. The ideal candidate will also have recent relevant experience in Banking/Financial Services defining, understanding and improving banking processes/technology and a proven successful track record of effective management of staff members and initiatives. Bachelor’s degree in Computer Science or related field is required. Master's degree a plus and differentiator.


    Strong cross-functional collaboration, project management, analytical, and time management skills are required.


    Prior management/supervisor experience with a proven track record of successfully managing staff members and company initiatives required.


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