HarborOne Bank is actively looking for Universal Banker to act as a "float" for our various South East MA locations. If you have a passion for customer service, sales or hospitality and a demonstrated ability to build relationships with customers we want to talk with you!
As a Universal Banker at HarborOne you will service customers in a dual role involving Customer Service and Teller functions as business needs dictate.
Universal Bankers are required to successfully attend Universal Training and become certified to assist customers with all lines of business the bank offers including Business Banking, IRAs, and all Lending product lines
Consistently meet monthly performance goals assigned
Consistently adheres to service standards established in the Customer Service Playbook
Provides support for all functions associated with the Teller positon, including:
Provides support for all functions associated with Customer Service, including:
EDUCATION and/or EXPERIENCE
At least 1 year of business or retail experience. Prior experience working in a fast paced sales, retail, hospitality, or banking environment is beneficial.
Proven ability to consistently demonstrate commitment to creating an exceptional customer experience. Demonstrated enthusiasm with established verbal communication skills to engage customers and encourage meaningful conversations. Must be able to pro-actively engage customers in conversations to identify opportunities, broaden relationships and provide solutions. Ability to respond to present needs as well as anticipate future needs of clients and service accordingly.
Ability to multi-task and master competencies in all areas of financial advice including managing money, borrowing money, and investing money. Must be able to self-manage, work independently, and be flexible. Maintain technical and operational proficiency in all aspects of customer engagement including account opening, loan applications, servicing, small business, new technologies, and on-boarding.
Must be able to work in a team environment and contribute as an individual – demonstrating the ability to support others in the achievement of common goals, as well as self-managing to individual expectations. Prior track record of successful attainment of goals in customer experience and/or business development in prior roles and work experiences.