This role will support the Commercial Credit Risk Department in the areas of compliance and reporting. This position is responsible for administrative tasks relating to Compliance and reporting under the direction of the Commercial Compliance and reporting Officer.
This position provides administrative support services to the SVP Human Resources as well as general support to the HR Department through a variety of administrative functions to improve department efficiencies and organization.
HarborOne Bank has an opening for a AVP Branch Officer in our Canton, MA Office.
Under the direction of the VP Branch Director & VP Regional Manager this role is responsible for planning, organizing and directing branch activity including expanding existing customer base, operational efficiency and sales and service culture.
Qualified candidates would need to remain flexible in location and possible transfers to all Retail Branch Offices to meet the needs of the organization.
Under the direction of the AVP Call Center Officer this incumbent is responsible for handling HarborOne Bank switchboard calls and for processing a variety of duties for the Call Center in a timely and accurate manner. Assisting customers on the phone to reach the appropriate department or individual.
Under the direction of the Branch Director, this position will assist the bank in meeting its goals for deposit, loan and revenue growth for both new and existing clients. The RDM II will focus on building both the consumer and small business segment. This role will be crucial to creating strategic partnerships across business lines to foster a seamless customer experience. The RDM II with work closely with Retail, Commercial and Small Business Banking to build and expand relationships through cross sales and exceptional service delivery.
This individual will also be responsible for modeling, coaching and enhancing the business development skills of the branch management team. The RDM II will ensure that the proper activities are established to assure that all personal and network business goals are achieved including deposits, loans and other banking products and services
Collects funds due to HarborOne Bank in an efficient and professional manner. Abiding by all collection laws and regulations and following the policies and procedures of HarborOne Bank.Responsibilities include the collection, management and resolution of past due accounts. Initiates and monitors specific collection activity on assigned accounts. Negotiates with past due customers on repayment terms within bank guidelines.
Ideal candidates can work a flexible schedule which includes Evenings and some Saturdays.
Under the direction of the VP Total Rewards, this role is responsible for daily benefit administration, benefit vendor coordination and analytics. Perform all duties professionally and within the bank's quality service standards ensuring the confidentiality of employee information at all times.
These positions are responsible for exceeding customers' service and sales expectations in an inbound call center environment. Activities include efficiently managing customer needs and issues assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.
The ideal candidate will have strong customer service, problem solving, and technical ability.
Under the direction of the AVP Branch Officer – Relationship Branch, this position will be part of the leadership team responsible for the oversight of the “relationship branch” as part of HarborOne’s branch evolution. This position shall help support and oversee the customer experience, employee engagement, sales production, business development, operational integrity, digital on-boarding and utilization, community relations activities, and growth of assigned branch. Of critical importance will be the adoption of new engagement practices, staff motivation, profitable household expansion, and customer onboarding to new technologies. This position may be involved in the marketing and community relations activities prior to the branch launch and will be expected to provide support during all branch events and campaigns.